frequently asked questions (faq)
Here are some of the commonly asked questions. If your have other questions that do not appear here, kindly email us at firstname.lastname@example.org or fill in the contact form. We try our best to get back to you within 24 hours.
1. What will be your cake size and serving ?
Please refer the cake size and serving below:
As for Gourmet cakes eg choc / cheese cake etc- they are around 5 cm tall
Our common size of 8 inch round 5 cm or 6 inch round 10 cm will served around 8 pax for a good slice size , however it can serve more depends how you cut it.
Some of our cakes are more dense then others , eg Rich Cheese cake compared to lighter chiffon cake, the richer ones people tense to take a smaller bite.
2. Are you Halal Certified ?
Here, we use halal certified ingredients and our mixing bowls and utensils are used exclusively for baking and cake decorating. Some designs, however, may have liquor bottles as décor. If you are a Muslim customer, please highlight to our team so we ensure there is no alcohol décor on your cake.
3. How do I keep my cake in storage ?
As some of the ingredients may be sensitive to prolong temp outdoor, here is our guidelines.
Fresh cream / Mousse Cake / Cheese Cake / Durian Cakes
Keep it chilled immediately when you bring home.
Thaw Chocolate cake and Cheesecake for 30 mins from Chiller to Room Temp before eating for best condition.
Thaw Durian and Mousse cake for 20 mins from Chiller to Room for best eating condition.
For fresh cream cakes, please store cake in refrigerator at all times. It should last out of fridge for about 1 hour.
For buttercream cakes, please keep refrigerated whenever possible, but if not, it should last in air-conditioned room for about 2-3 hours. Buttercream cakes tastes best when thawed 30mins-1hour upon taking out of refrigeration.
Our cake tastes best within 48 hours from the receipt of your cake. We recommend all cakes to be stored in the chiller compartment for a maximum of 2 days.
4. Does my order inclusive of candles and knife ?
For order of whole cakes, we will provide a standard plastic knife for cake cutting. You can request for number of big and small candles upon confirm of order. Our sales staff will pack accordingly to request. However, if you like assortment of different designs you can also add-on from our Accessories collection click here
5. Can I request for customized flavour ?
Every cake flavour listed has gone through extensive testing before placing it up for order. If you have a cake flavour you like us to customize, we can review if we can help you do it . Additional charges will apply accordingly.
6. Will customized Cakes look exactly like the picture reference ?
Based on our artwork reference we can already seen how detail we attend to each of our cake and artwork. We will gather all information from the sales request and confirmed before we proceed with customization of our cakes. It will maintain our promised standard or even exceed your expectation. However, if customer insist we stick to design and color we will, even if this limit our designer creativity. We will also like to highlight pics may look difference due to how the pics is edited. And all cakes is done manually there may be slight variant. But I am confident our team is able to understand your needs and put up a magical cake you wish for .
Delivery and Arrangements
7. What are the delivery and or collection service available ?
Yes you can collect the cake direct from our shop at 253 Joo Chiat Road, Singapore
We have a dedicated kitchen and design team to meet your urgent request without extra charges
8. What is the lead time to customized a cake to order ?
This will be subjective to complexity of design and favors of cake request and if we have ready stock based on your request.
For the same day or next day urgent orders , suggest for you to check our cake-inspiration.com where extensive range of simple design cakes , gourmet cakes and pastries is avail same day or next day, order online.
For intricate and detail sugar art and crafting designer range , sensationalcakes.online will be the platform for you to order such cakes , upon deciding the design to custom or following our existing design w modifications , our sales team will follow up to confirmed all details . The cakes can be produce from next day or more days if it is complex projects . e.g 5 tier wedding cakes.
For complex projects like 5 tier wedding cake , we will need 2-3 weeks advance confirmation
For birthday cakes lead time can be 2-3 days lead time
9. Do you have cakes off the shelved ?
Yes ! We offers same day delivery on selected best selling gourmet and custom cakes ( click here )
10. Do you customized cake for pets ?
If you like to custom or order a designer cake for your pet dog or cake
You can also check our sister brand petissier.sg
All ingredient is of premium quality for our paw friends
11 . Do you delivery ? what are the charges ?
Sensational Cakes provides a nominal fee of $15 - $20 Island wide delivery services. Free when you order $150 and above single transaction only.
Delivery will be based on 2 timing:
1. 10 am to 2 pm
2. 2 pm to 6 pm
If you will request to deliver beyond our given timing , We will arrange for a separate vehicle to your place at a $20 additional.
12. Is there additional charges for certain areas?
There is certain areas which parking is difficult or expensive hence we will need to cover our driver ,additional charges may be request if parking fee is incurred
Some areas is not accessible or far away from town , hence the charges will be higher .
For deliveries to MBS/SENTOSA/TUAS/NEO TEW surcharge $10 applicable . Please contact us 91903668 Hp for more details or arrangement .
13. What if the delivery is unsuccessful , will there be charges ?
We will align the delivery time in advance , the delivery timing is 10 am to 6 pm daily ,
Grace of 2-3 hours within the requested timing as our driver cover delivery for several location
However ,if due to customer negligent of not having people to received the cake , the cake will be return to company.
Customer can self collect or arrange for another trip ( extra charges )
14. What if the cake is damaged upon received ?
Please check all cakes before acceptance from shop or driver damaged is in it's appearance physically. Please take pics to informed the shop or driver on the spot .
If the taste is bad or you like to reject the cake , it is ok , please do not further consume the cake , take a pics and contact sales immediately . we will collect the cake back and arrange for replacement on the same day .